Refund & Cancellation Policy

Version V1.0 · Effective 1 October 2026

This policy explains the cancellation and refund terms for RumahAgen's paid products and services.

1. Scope

This policy applies to paid products, subscriptions, add-ons, or services that specifically state that a refund is available.

2. Cancellation

Users may cancel a service using the mechanism available in their account or by contacting support@rumahagen.com. A cancellation does not automatically mean that a previous payment can be refunded.

3. Refund Eligibility

A refund may be granted if the transaction meets the refund conditions set for the relevant product or service. Those conditions may include duplicate payments, failed transactions where funds were still deducted, cancellation before a package or service is activated, or other conditions stated at the time of purchase.

4. Non-Refundable Transactions

Products or services that have been used, consumed, or clearly stated as non-refundable may be excluded from refunds to the extent permitted by law. This includes subscription packages, add-ons, or listing slots that are already active and have been used.

5. Submitting a Refund Request

Refund requests must be sent through support@rumahagen.com or another official channel designated for this purpose, stating the account identity, transaction number, payment date, the reason for the request, and any supporting information required.

6. Review Process

Each request will be reviewed based on the type of product, the transaction status, the terms in effect at the time of purchase, proof of payment, and other relevant conditions.

7. Processing Time

Once a request is approved, the refund is processed through the payment method or mechanism available, with an estimated processing time of 7–14 business days from approval. The time it takes for the funds to arrive may depend on the payment provider.

8. Chargebacks and Payment Disputes

Before filing a dispute with a payment provider, Users are encouraged to contact support@rumahagen.com so that RumahAgen can review the transaction and help resolve it.

9. Relationship with Other Terms

This policy is part of the Terms of Service. If specific terms are stated on a purchase page, those specific terms apply to the relevant transaction to the extent permitted by law.