Privacy Policy

Version V1.1 · Effective 7 October 2026

This Privacy Policy explains how MUTIARA APLIKASI HANDAL (“RumahAgen”, “we”, “us”) collects, obtains, uses, stores, protects, and discloses Personal Data when you access or use the RumahAgen services.

1. Who We Are

RumahAgen is operated by MUTIARA APLIKASI HANDAL, PT. For questions about privacy and the processing of Personal Data, you can contact support@rumahagen.com.

2. Scope

This Policy applies to the RumahAgen websites, applications, accounts, features, services, forms, communications, and digital services that refer to this Privacy Policy.

3. Personal Data We Collect

The types of data we may process depend on the services you use. This data may include:

• Identity and profile data, such as your name and the profile information you provide.
• Contact data, such as your email address, phone number, and communication details.
• Account data, credentials, preferences, and account settings.
• Professional or business data that you enter in order to use RumahAgen features.
• Property and listing data that you create or manage.
• Transaction, subscription, payment, and relevant service history data.
• Technical data such as IP address, device, browser, logs, and usage information.
• Communication data that you send to us through customer support or official channels.

We seek to limit the collection of Personal Data to data that is relevant to the processing purposes described.

4. Sources of Data

Data may be obtained directly from you, from your use of the services, from your device or browser, from parties you have authorized, or from service providers that lawfully help us operate the services.

5. Purposes of Processing

• Creating and managing accounts.
• Providing and improving the services.
• Displaying and managing the listings and content that you choose to publish.
• Processing subscriptions, payments, refunds, and related services.
• Providing customer support.
• Sending service notifications and relevant communications.
• Maintaining security and preventing fraud, abuse, and unauthorized access.
• Complying with legal obligations and fulfilling lawful requests from authorities.
• Conducting analysis and developing the services in accordance with the applicable basis of processing.

6. Basis of Processing

We process Personal Data on the basis of the processing grounds recognized by law, which may include consent, performance of a contract or steps prior to entering into a contract, compliance with legal obligations, and other interests permitted by laws and regulations.

7. Data Sharing and Service Providers

We may use service providers or processors that help with functions such as hosting, cloud infrastructure, email, analytics, payments, security, communications, and technical services. These parties only receive access as needed for the service and under the applicable arrangements.

Information Displayed Publicly

For users acting as an Agent, your name, profile photo, the profile information you fill in (for example area, office or organization name, license number, and title), and the WhatsApp number you register are displayed on your public profile so that prospective clients can contact you. The WhatsApp number you include in a listing is also displayed on that listing while the listing is live.

You can turn off your Public Profile at any time in the Privacy & Visibility settings of your account profile. Once turned off, your profile and WhatsApp number no longer appear in search results or via direct link. ID card (KTP) photos and numbers are private and are never displayed on the public profile.

8. Storage and Retention

We retain Personal Data for as long as necessary for the processing purposes, the performance of the service relationship, compliance with legal obligations, dispute resolution, security, or other legitimate needs. Specific retention periods may differ by data category. For deleted accounts, profile data, listings, verification documents, and stored prospect data are deleted after a 7-day grace period, while transaction records, payment records, and audit logs may be retained as described in section 11.

9. Security

We implement technical and organizational measures designed to protect Personal Data from unauthorized access, alteration, disclosure, loss, or use. No electronic system can be guaranteed to be absolutely secure.

10. User Rights

Under applicable law, you may have rights of access, correction, update, deletion, withdrawal of consent, restriction of processing, and other applicable rights regarding your Personal Data. Requests can be submitted through support@rumahagen.com.

11. Account Deletion

Agent users can delete their own account through My Profile (“Profil Saya” in the app), in the “Danger Zone” (“Zona Berbahaya”) section, by typing a confirmation and entering the OTP code sent to the registered email. The account then enters a 7-day grace period: the account cannot be used, the public profile and listings are hidden, and you can cancel the deletion during that period. After the grace period ends, your profile data (including name, photo, WhatsApp number, and ID card photo and number), listings, and stored prospect data are permanently deleted or anonymized. Transaction, payment, and subscription records, and audit or security logs may continue to be retained without your name and contact details where required or mandated by law. Other account types can request deletion through support@rumahagen.com. Full details are available on the Account Deletion page.

12. Cookies

RumahAgen may use cookies and similar technologies for essential functions, preferences, analytics, security, and other purposes described in the Cookie Policy (in Indonesian).

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated in an appropriate way. The latest version and effective date are shown on this page.

14. Contact

Questions or requests related to privacy can be sent to support@rumahagen.com or through https://rumahagen.com.