Account Deletion

Version V1.1 · Effective 7 October 2026

This page explains how to delete your RumahAgen account, what happens during and after the process, and which data is deleted or retained.

1. Before You Delete Your Account

Make sure you have saved the information you still need, for example listing data, business data, transaction history, certificates, and learning information. Once the grace period ends, account data cannot be recovered.

2. How to Delete Your Account

Agent accounts can be deleted by the user in the app. The app is currently shown in Indonesian, so the original Indonesian labels are given in brackets:

1. Open My Profile (“Profil Saya”), then scroll to the “Danger Zone” (“Zona Berbahaya”) section at the bottom.
2. Choose Delete Account (“Hapus Akun”), read the warning, then type the confirmation word HAPUS.
3. Enter the 6-digit OTP code sent to your registered email.

For other account types (Developer Partner, Instructor, and others), submit a deletion request by email to support@rumahagen.com from the email address registered to your account. We may ask for additional verification to make sure the request comes from the account owner or an authorized party.

3. 7-Day Grace Period

After the request is confirmed, the Agent account enters a 7-day grace period. During the grace period:

• The account cannot be used for any feature.
• Your public profile and all your listings are hidden immediately.
• Logging in does not cancel the deletion. The account status page shows the deletion date and a button to cancel it.

When the 7 days end, the deletion is processed automatically.

4. Immediate Effect on Subscriptions and Quotas

From the moment the request is confirmed, the account’s subscriptions, listing allowances, and quotas are forfeited. They are not restored even if the deletion is cancelled. Refunds, if any, follow the Refund Policy (in Indonesian).

5. If You Are an Organization Owner or Member

• Organization owner: the organization is closed and all members are removed. Members who wish to rejoin must be invited again and accept the invitation. Organization listings belonging to other members become their personal listings and are not returned to the organization; those listings remain live until their term ends and cannot be extended beyond the owner’s personal quota.
• Organization member: you leave the organization immediately. All of your listings, whether organization or personal listings, are hidden and permanently deleted at the end of the grace period.

6. Cancelling the Deletion

During the grace period, open the account status page, choose Cancel Account Deletion, then type BATALKAN HAPUS (the app’s confirmation phrase for cancelling).

• Restored: access to the account, your profile, and the listings that were hidden.
• Not restored: subscriptions, allowances, and quotas that were already forfeited; organization membership (you must be invited again); and ownership of listings that already moved away from the organization.

7. Data That Is Deleted

After the grace period ends, the following data is permanently deleted or anonymized:

• Name, photo, bio, WhatsApp number, and other profile information.
• All listings and their photos.
• Verification documents, including ID card photos and numbers.
• AI connections you have saved.
• Prospect data stored in your account, such as DBR simulations and listing lead notes.
• Reviews about you, event registrations, organization invitations, and notifications.
• Personal to-do lists and sticky notes in My Activities (“Aktivitas Saya”).
• Account login access. Your email address can be registered again as a new account, which does not carry over any data or rights from the old account.

8. Data That May Be Retained

Transaction, payment, and subscription records, Learning Points, certificates, and audit or security logs may be retained without your name and contact details, for as long as necessary to meet legal obligations, prevent fraud, resolve disputes, and maintain security. Data of a closed organization may be kept as an archive. The terms for Learning Points balances follow the Learning Points Policy (in Indonesian).

9. Contact

For questions about account deletion, contact support@rumahagen.com. Other Personal Data requests can be found at Privacy Data Request (in Indonesian).